Thank you for your interest in our products! We’ve compiled these frequently asked questions to assist before, during, and after your purchase. Have further questions not answered below? Please contact us.

Account Information

If you created an account during checkout and are unable to log in, visit the Lost Password page and enter your email address. You will receive an email with a link to set a new password, which you can then use to log in.

Yes! If you placed an order as a guest, but wish to create an account to track your order and any future orders, first visit our My Account page. Register an account with the same email address as your order, then contact us and we will assign your order to your new account.


Contact us to update the details of your existing order. Please include your order number in your message. We cannot change the shipping address of an order once it has been packed for shipment.

For the safety and security of all customers’ financial information, our systems ask your card issuer to verify the billing zip/postal code, and card security code (CVC) of your credit/debit card. If you see “your billing zip code is incorrect” or “your card security code is incorrect” at checkout, your bank or credit card company’s systems have indicated that what you entered does not match what they have on file. Please contact them to verify your billing address and/or CVC, then feel free to return to checkout.

Please note that payment attempts that are blocked due to an invalid billing zip code or CVC may temporarily appear on your account for up to 5-7 business days and will be removed automatically. Wombag does not receive funds from blocked payment attempts, and blocked payment attempts do not result in a successful order. All verification of zip code and CVC is performed exclusively by your issuer, and we are unable to override their verification results in any way, for any reason. We appreciate your understanding.

As noted above, verification of the billing address and security code associated with your card is performed 100% exclusively by your card issuer. When their systems state that what you entered does not match what they have on file – also known as an “AVS mismatch” or “CVV mismatch” – our payment processor blocks the payment attempt. That means that we don’t get paid, and you don’t get charged – but your bank or credit card company may show the payment attempt for a few days, either as pending or as if it were a completed charge.  Their automatic processes will eventually catch up to the fact that the charge was never submitted, and will simply remove it from your account as if it never happened (because it didn’t).

We would love for blocked payment attempts to never appear on your account in the first place, but we do not control that in any way. Sorry about that!


We aim to pack and ship all orders within 1-2 business days. Most shipments are delivered within 5-7 business days or faster, but during heavy shipping seasons (such as mid-late December) delivery may take longer. We are unable to guarantee a particular delivery date, as the carriers do not offer us this guarantee. We appreciate your patience!

We unfortunately cannot offer expedited shipping at this time.

All orders ship from our location in Auburn, Alabama!

No. Many shipments arrive within 5-10 business days, but we do not, and cannot, guarantee a specific delivery date due to variations in carrier service levels around the country. If at any point you see a delivery date estimate, it is provided exclusively the shipping carrier (e.g. USPS), not Wombag, and we do not offer any warranty as to its accuracy.

If your order arrives damaged or missing contents, please notify us immediately, but no later than 45 days after the date of your order, and we will send a replacement. We want to ensure you receive exactly what you’ve paid for – and almost all orders arrive exactly as they are supposed to – but we are unable to assist after 120 days have elapsed post-delivery.

Shipping is FREE within the continental United States, Alaska, Hawaii, and APO/FPO! Please contact us for free shipping to Puerto Rico, Guam, or any other US territory.